Cancelling your Lodg subscription and unlinking from IRD

Sorry to see you go. Cancelling has two parts: stopping your Lodg subscription, and removing Lodg as your tax agent at IRD. Both are needed if you want a clean exit.

Step 1: Cancel your subscription

You can cancel inside the Lodg app:

1. Log in to Lodg.

2. Go to Account settings → Subscription.

3. Click Cancel subscription and confirm.

If the in-app cancel doesn't work for any reason, just email accounts@lodg.co.nz with the subject "Cancel my subscription" and we'll do it manually within 1 business day.

Step 2: Unlink Lodg from your IRD account

This is the part most people forget. While Lodg is your linked tax agent, we still appear on your IRD record. To remove us:

1. Log in to myIR.

2. Go to I want to → Manage my tax agent.

3. Find Lodg in your linked agents list and click Remove.

4. Confirm.

Alternatively, you can call IRD on 0800 377 774 and ask them to unlink Lodg as your tax agent.

What happens to my data?

• Your historical returns and records stay in your Lodg account in case you want to come back.

• If you want your data permanently deleted, email us and we'll remove everything within 30 days.

• Any unfiled returns we were in the middle of will be paused — let us know if you want them finished before you leave.

Refunds

If you paid annually, contact us at accounts@lodg.co.nz to discuss a pro-rata refund for the unused portion of your subscription.