Failed payment: how to update your card

If you've received a "payment unsuccessful" email from us, your monthly Lodg payment didn't go through. Most of the time it's an expired card, insufficient funds, or a card the bank flagged. Here's how to fix it.

Update your card in 60 seconds

1. Log in to Lodg.

2. Go to Account settings → Billing.

3. Click Update payment method.

4. Enter your new card details and save.

5. We'll automatically retry the failed payment within a few minutes.

Common reasons payments fail

• Expired card — most common. Update with the new expiry.

• Insufficient funds at the moment of charge — top up and we'll retry on our next billing cycle, or trigger a manual retry from the Billing page.

• Bank flagged the charge — call your bank, ask them to allow Lodg charges, then update or re-enter your card.

• Card replaced or cancelled — update with the new card.

What happens if I don't fix it?

We retry failed payments automatically over the next few days. If we still can't collect after several attempts, your account is paused — you'll lose access to the app until payment is resolved, but your data is preserved.

I need help

If you've updated your card and the payment still fails, or if you need a different payment method (e.g. direct debit, bank transfer), email accounts@lodg.co.nz and we'll sort it out.