When will I receive my payout?
When a customer pays you through Lodg, we process the payment, handle your tax automatically, and send the remaining balance to your nominated bank account. This article explains payout timing and answers the most common questions.
How payouts work
- Your customer pays — via the payment link on your Lodg invoice
- Lodg receives the payment and deducts any applicable tax or fees
- Your payout is sent to your connected bank account based on the processing schedule below
- Your bank credits the funds — usually within one business day of Lodg sending the payment
Payout processing schedule
| Payment received by Lodg | Your payout is sent |
|---|---|
| Before 5:00 PM (NZT) on a business day | Same business day |
| After 5:00 PM (NZT) on a business day | Next business day |
| On a weekend | Next business day (Monday) |
| On a NZ public holiday | Next business day |
Business days are Monday to Friday, excluding New Zealand public holidays.
Frequently asked questions
How long does it take to reach my bank after Lodg sends it?
Once Lodg sends your payout, it typically takes one business day for the funds to appear in your bank account, depending on your bank's processing times. Most New Zealand banks credit inter-bank transfers on the same day if sent before the bank's cut-off time, or the following business day. If you haven't seen the funds after one full business day, check with your bank before contacting us.
Do I get payouts on weekends?
No. Payouts are processed on business days only (Monday to Friday, excluding public holidays). Payments received on Saturday or Sunday will be processed and sent on the following Monday — or the next business day if Monday is a public holiday.
My payout seems delayed — what should I check first?
Before contacting support, run through this quick checklist:
- ✅ Check the time the payment was received — if it came in after 5:00 PM NZT, it'll process the next business day
- ✅ Check for weekends or public holidays — these add one business day to the timeline
- ✅ Check your bank account — confirm you're looking at the correct account connected to Lodg
- ✅ Check your Lodg dashboard — the Payouts section shows the status of each payout (Sent, Pending, or Processing)
- ✅ Check your bank's processing times — some banks take until the end of the business day to credit received funds
If everything looks correct but the funds still haven't arrived, contact Lodg support with the payment reference number and we'll investigate.
I still haven't received my payout after 1 business day — what do I do?
If it has been more than one full business day since Lodg sent your payout and the funds haven't appeared:
- Log in to your Lodg dashboard and go to [CONFIRM: Payouts / Transactions]
- Find the relevant payout and note the payout reference number and sent date
- Contact your bank and quote the reference number — they may be able to trace the payment
- If your bank can't locate it, contact Lodg support at help.lodg.co.nz with the reference number and we'll trace it from our end
In most cases, a delayed payout is a bank processing delay rather than an issue with Lodg. Providing the reference number speeds up the investigation significantly.
What tax is deducted from my payout?
Lodg deducts your tax automatically before sending your payout, based on your income to date and your tax settings. This means the amount you receive is already net of tax — you don't need to set aside a separate portion.
You can review your tax deductions at any time in your Lodg dashboard under [CONFIRM: Tax / Account Summary].
Content based on Lodg product documentation at lodg.co.nz. For real-time payout status, log in to your account or contact help.lodg.co.nz.